HonestInnovations
Cancelling before work starts
If you cancel within 7 days of paying the advance and before we have started work, we refund the advance in full, less any payment gateway charges.
Cancelling during a project
If you cancel after work has started, you pay for the work completed up to that point, based on the milestones in your quote. Any amount you paid beyond that is refunded, and we hand over the work completed so far once it is paid for.
Monthly services (SEO, ads, maintenance)
You can stop a monthly service with 30 days' written notice. The current month is not refundable, as the work is already scheduled. Ad spend paid directly to Google or Meta is governed by those platforms' policies.
Non-refundable items
Domain registrations, SSL certificates, paid plugins, themes, stock images, app store fees and hosting already purchased on your behalf cannot be refunded, as these are paid to third parties. They remain yours to use.
If you are unhappy with the work
Tell us within 15 days of delivery and we will fix anything that does not match the agreed scope, free of charge. If we cannot deliver what was agreed, we will refund the part of the fee covering the undelivered work.
How refunds are paid
Approved refunds are paid to the original payment method (bank transfer or UPI) within 7 to 10 working days. To request a cancellation or refund, email info@honestinnovations.com with your name, invoice number and reason, or message us on WhatsApp.